Returns

Your right to cancel

If you are a consumer (i.e. you are not purchasing either wholly or in part for your business or you are not a business) you have the right, in addition to your other rights, to cancel the contract (other than for personalised or other products which we have specified as non-returnable) and receive a refund from us for items purchased online. You must inform us in writing at Catherine Best Limited, The Mill, Steam Mill Lane, St Martin’s, Guernsey, Channel Islands, GY4 6XE or by email at sales@catherinebest.com if you wish to cancel within fourteen working days, starting on the day after your order has been delivered to you.

If you choose to cancel then you must return your order to us at your cost and risk and we advise you to ensure that the item/s from your order are adequately insured during the return journey. You must ensure that you take reasonable care of the item/s and that they are returned to us within seven working days from the date of notification of their intended return. N.B. If you have paid VAT on your order then the items must be returned by Royal Mail Special Delivery in order for us to refund you the VAT paid. All postage charges are non refundable. For items of a value of £2000 and higher a fee of £90 will be deducted from the refund to cover shipping and administration fees. Please note that after notifying us of any intended sculpture only returns these must be returned to the following address Richard Cooper Ltd Wimberley Mills, Knapp Lane, Brimscombe, Stroud, DL5 2TH.

For any order consisting of “Bespoke Jewellery” (“Bespoke Jewellery” means any item of jewellery that is created by us in accordance with your specifications. This includes but is not limited to items with customised design, metals, stones or engravings) your right to cancel is revoked . Any subsequent returns, refunds, credits or exchanges shall be at the discretion of Catherine Best Limited where all decisions are final.

Details of your right to cancel or return will also be provided in the delivery note which accompanies your order.

In addition to your right to cancel above, Products are accepted for credit or exchange if returned to either of our retail locations (Catherine Best Limited Guernsey or Catherine Best Limited Jersey), in a saleable condition within 30 days of delivery accompanied by your delivery note. Such a return is at your cost and risk and we advise you to ensure the item/s are adequately insured during the return journey. You must ensure that you take reasonable care of the item/s.

Gift recipients are entitled to a non refundable merchandise exchange. To exchange your gift selection please follow the instructions included with your package.

Where you paid for an order by payment card, refunds will be made by re-crediting your payment card account from which the money was originally debited.

All refunds will be made within 30 working days either:

(where Products have not been delivered to you at the delivery address you have requested within 30 working days of your Order) of our confirmation by email to you that your Order has been cancelled; or
(where Products have been delivered to you) of our receipt of the Products you have returned to us.