Your right to cancel
If you are a consumer i.e. you are not purchasing either wholly or in part for your business or you are not a business you have the right, in addition to your other rights, to cancel the contract (other than for personalised or other products which we have specified as non-returnable) and receive a refund from us for items purchased online. You must inform us by email at firstname.lastname@example.org if you wish to cancel within fourteen working days, starting on the day after your order has been delivered to you.
If you choose to cancel then you must return your order to us at your cost and we advise you to ensure that your order is adequately insured during the return journey. You must ensure that you take reasonable care of the item/s and that they are returned to us within seven working days from the date of notification of their intended return. All postage charges are non refundable.
For any order consisting of “Bespoke Jewellery” (“Bespoke Jewellery” means any jewellery that is created by us in accordance with your specifications. This includes but is not limited to items with customised design, metals, stones or engravings) your right to cancel is revoked . Any subsequent returns, refunds, credits or exchanges shall be at the discretion of Catherine Best Limited where all decisions are final.
In addition to your right to cancel above, Products are accepted for credit or exchange if returned to either of our retail locations in Guernsey and Jersey, in a saleable condition within 30 days of delivery accompanied by a copy of your order. Such a return is at your cost and we advise you to ensure the order is adequately insured for the return journey.
Gift recipients are entitled to a non refundable merchandise exchange.
Where you paid for an order by payment card, refunds will be made by re-crediting your payment card account from which the money was originally debited.
All refunds will be made within 30 working days either:
(where Products have not been delivered to you at the delivery address you have requested within 30 working days of your Order) of our confirmation by email to you that your Order has been cancelled; or
(where Products have been delivered to you) of our receipt of the Products you have returned to us.