"We" and "us" means Catherine Best Limited.
"Website" means the website at www.catherinebest.com
"You" and "Your" means the person using the Website whether as a guest or as a registered user.
"Bespoke Jewellery" means any item of jewellery that is created by us in accordance with your specifications. This includes but is not limited to items with customised design, metals, stones or engravings
All copyright, trademarks and other intellectual property rights in all materials or content contained in the Website are owned or licensed by us (unless otherwise specified) or are the property of third parties offering goods for sale or posting details through this Website.
Except as specifically authorised below, you may not do any of the following without obtaining our prior written consent:
Prices are checked regularly. However, if we find the price has changed or that there has been a pricing error when we receive your order we will contact you and ask if you wish to proceed at the correct price.
All Jewellery is despatched from the Island of Guernsey in the Channel Islands usually via Royal Mail. The Island of Guernsey has the facility to pre pay the VAT, for UK based customers, on their behalf to ensure a speedy and efficient delivery. This procedure is mandatory on individual items purchased through the Website up to and including a value, excluding VAT, of £2000. In the instance where your order total is greater than £2000 for multiple items (For example if your order consists of a pendant at £1500 and earrings at £1500 giving a total order value of £3000 then we shall despatch the items separately with pre paid VAT at no extra delivery charge). The facility to pre pay the VAT on individual items over £2000 is not available and in this instance we will charge to you the price excluding VAT, the goods will then be despatched using the usual delivery methods and UK customs will contact you prior to delivery to obtain the applicable VAT amount at the current UK rate. Please note for items despatched where the VAT is not pre paid the usual delivery times quoted are void and delivery may be delayed as a result.
All payments must be made at the time of ordering. Payment for your order must be by credit or debit card. We accept payment with Visa, MasterCard, American Express and Maestro cards. If we are unable to accept your order for any reason then we will, at our option, either not debit your credit card or refund any money paid by you in respect of that order. We will not dispatch your order until we receive payment in full.
For payment by card, all credit and debit cardholders and bank/building society account holders respectively may be subject to authorisation and authentication. If the issuer of your payment card or our service provider refuses to, or does not for any reason authorise or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of your order as a result.
By providing the relevant information to us, you specifically authorise us to transmit or to obtain information about you from third parties from time to time, including but not limited to your name, address, telephone number, debit or credit card details or credit reports, to authenticate your identity and delivery address for the order, validate your payment card and obtain authorisations for your payments for your order
Please note orders will only be despatched once we have authorisation from your payment card issuer. We will aim to inform you as soon as possible if there is an issue with the payment authorisation process or with any validation checks for your order. We will not accept your order if payment is not authorised. Where there are issues with the authorisation process or validation checks, your delivery may be delayed as a result.
We do not have to accept your order, and in particular, we will not accept your order if:
We will be in contact with you as soon as practicable (by email or by phone) in each of the above circumstances to discuss your options. We reserve the right to refuse any order.
Your right to cancel
If you are a consumer (i.e. you are not purchasing either wholly or in part for your business or you are not a business) you have the right, in addition to your other rights, to cancel the contract (other than for personalised or other products which we have specified as non-returnable) and receive a refund from us. You must inform us in writing at Catherine Best Limited, The Mill, Steam Mill Lane, St Martin's, Guernsey, Channel Islands, GY4 6XE or by email at firstname.lastname@example.org if you wish to cancel within seven working days, starting on the day after your order has been delivered to you.
If you choose to cancel then you must return your order to us at your cost and risk and we advise you to ensure that the item/s from your order are adequately insured during the return journey. You must ensure that you take reasonable care of the item/s and that they are returned to us within seven working days from the date of notification of their intended return N.B. If you have paid VAT on your order then the items must be returned by Royal Mail Special Delivery in order for us to refund you the VAT paid. All postage charges are non refundable.
For any order consisting of "Bespoke Jewellery" ("Bespoke Jewellery" means any item of jewellery that is created by us in accordance with your specifications. This includes but is not limited to items with customised design, metals, stones or engravings) your right to cancel is revoked . Any subsequent returns, refunds, credits or exchanges shall be at the discretion of Catherine Best Limited where all decisions are final.
Details of your right to cancel or return will also be provided in the delivery note which accompanies your order.
In addition to your right to cancel above, Products are accepted for credit or exchange if returned to either of our retail locations (Catherine Best Limited Guernsey or Catherine Best Limited Jersey), in a saleable condition within 30 days of delivery accompanied by your delivery note. Such a return is at your cost and risk and we advise you to ensure the item/s are adequately insured during the return journey. You must ensure that you take reasonable care of the item/s.
Gift recipients are entitled to a non refundable merchandise exchange. To exchange your gift selection please follow the instructions included with your package.
Where you paid for an order by payment card, refunds will be made by re-crediting your payment card account from which the money was originally debited.
All refunds will be made within 30 working days either:
All orders for Catherine Best Jewellery received before 11am on a working day shall be despatched the same day providing the order is accepted, available and does not include a "Bespoke Jewellery" item (Please allow 10 working days for delivery of "Bespoke Jewellery" items) item. For all orders received after 11am the order shall be despatched the following working day.
Free delivery on Catherine Best Jewellery applies only to orders of a value of £250 or higher (excluding VAT at the UK rate and any postage charges) placed on the Website.
All Sculpture orders will be despatched via Interlink Express to a delivery address in the UK. Please allow 7-10 working days for delivery of the order. We cannot currently despatch Sculptures to anywhere outside of the UK.
Catherine Best Jewellery: For delivery to the UK orders are despatched via Royal Mail Next Day Special Delivery which is a signed for Next Day service. The delivery cost for this service is £9
Catherine Best Jewellery: For Delivery to Europe and the Rest of the World orders are despatched via Royal Mail Internationally signed for Delivery. Please allow up to 20 working days for delivery. Any applicable taxes or duties in the destination country are to be paid by the consumer. The delivery cost for this service is £20.
Some Catherine Best Jewellery products may be made especially for you and these will be identified with a 10 working day delivery estimate when you place your order. Once the order is ready for despatch delivery will be achieved using the same delivery methods stated above.
We take great care in ensuring all items are available at time of ordering however in the case where a product is found to be out of stock we will contact you to confirm a new delivery schedule or to offer a full refund.
If we have not delivered the order within 30 working days of submitting your order or any other date that we have agreed with you then you may cancel the contract and we will refund any money paid by you.
Head Office Address
Catherine Best Limited,
Steam Mill Lane,
+44 (0)1481 237771